Monday 21 February 2011

And now it's 2010 and CaaS and SaaS is Hosted Cloud and more

... and now it's 2010 and CaaS and SaaS is Hosted Cloud and more.

projectbrainsaver (just me) talked to different groups - showed what was possible with the technology of the day - well, tech from 2004 - and no one believed it was possible to do all of these things - well, Vlingo only works for some people so how can projectbrainsaver do all that it offers using voice? 

Ask Autonomy about their technology. I spoke to their Chief Architect, VP Steve Graff, at SpeechTEK Europe 2010.

We walked through the core needs of a bit of kit like projectbrainsaver \ TellyourPhone \ Hightechheadhelper and both reached the same conclusion I had years ago - It is easily buildable NOW. 

projectbrainsaver does not need the power of an IBM Watson to work - although it would be amazing to have it - If the needs of the client become too complex projectbrainsaver acts as a powered switchboard to link the client with.... a human being who can help. Hence the use of Call Centre Technology!

Simples!

(-:

Mind you I would love to build this with Autonomy and Big Blue's Watson

So much help. So many people getting real time help.

so much less pain in the world.